Question 1

Why should I use Super Sorters?

Accepted Answer

Super Sorters offers a friendly and professional service bespoke to your needs. We listen carefully to your requirements, taking the time to understand your lifestyle and what you want to achieve, to deliver you a great end result.
At Super Sorters we offer a huge range of services tailored to what you require, as well as a variety of different packages to suit the nature and size of the task. We pride ourselves on our can-do attitude and put our all into every session – supporting you and achieving your vision. 
If you are looking for a friendly, efficient, non -judgemental service, complete with encouragement and expertise, then Super Sorters is for you. Every journey begins with a single step – contact us for a free consultation.

Question 2

Who are Super Sorters for? What does a professional organiser and declutterer do?

Accepted Answer

Super Sorters is for anyone in need of practical help with decluttering, organising or sorting through any space to achieve the results you want. We offer a huge range of services, helping to take the overwhelming feeling away from any task. For a full list of our services please click here. If you are feeling overwhelmed, don’t know where to start, or do not have the time to complete the task, then Super Sorters is for you! Contact us for a free consultation.

As professional organisers and declutterers Super Sorters help people to reclaim their space back by either organising, decluttering or both. Organising involves using our skills and expertise to create systems that are easy to maintain and work for you and your lifestyle. Every item will have a place, making things easy to find and giving you back precious time. Decluttering involves going through all the items you wish to sort through and deciding whether you want to keep, rehome, repurpose or recycle. Super Sorters have seen many, many times the uplifting, transformational and sometimes life changing effect organising and declutterering has for people. For further information, contact us.

Question 3

What services do Super Sorters offer?

Accepted Answer

At Super Sorters we offer a huge range of services tailored to what you require, as well as a variety of different packages to suit the nature and size of the task. 
For a detailed list of all the services we provide please have a look at the following categories:
Home Organisation & Decluttering Services
Wardrobe Organisation & Decluttering
Help in Life Changes such as divorce or bereavement
Help for Expectant Parents, Busy Mums, Dads, Grandparents and Guardians
Virtual Decluttering anywhere in the world.
Selling items you no longer need
Paperwork Organisation & Home Office
Photo & Keepsakes Organisation
House Moves / Downsizing/Renovations
Can’t find the service you are looking for? We pride ourselves on our can-do attitude and adaptability – contact us with your requirements.

Question 4

What happens during a Super Sorters session? What can I expect?

Accepted Answer

At Super Sorters every session is bespoke to you and your needs, so the session will be tailored specifically to you. At the end of your sessions, you will have a space you love which you can be proud of.
Prior to your first session, we will have a 30 minute free consultation with you, taking the time to understand your requirements and what you want to achieve, so we are best placed to help you achieve your vision. 
At the start of the session, if we are decluttering, we will work together to help and encourage you decide what items you want to keep and what items you want to rehome or recycle. During the session Super Sorters will give you practical advice and tips about how to organise your items and how to maintain your transformed space. We will break down the project into manageable tasks. At the end of the session, we will take items you want to rehome away.
If we are organising, we will listen carefully to your requirements, taking the time to understand your lifestyle and what you want to achieve. We will use our skills and expertise to create systems that are easy to maintain and work for you and your lifestyle, whilst giving you tips and advice to help you achieve an organised oasis. Every item will have a place, making things easy to find and giving you back precious time.

Question 5

Do I need to be present all day for my Super Sorters session?

Accepted Answer

This will depend on the Super Sorters services you have booked.
If you are using the Super Sorters decluttering service, you are in charge of everything that stays and goes, so your presence is of the utmost importance. We will provide gentle support and encouragement to help you claim your beautiful space back. We’ll provide the category labels, while you direct us as to which category you want each item to go in. 
If you are using the Super Sorters Organising service and are happy to leave us to it, then we are happy to work hard to achieve your goals without you being present. All we ask is that you are a phone call or text away should we have any questions and that you are available just before the end of the session so we can show you your newly transformed space and where everything is. 
We can work around your work commitments, the school run or other time commitments.

Question 6

How long does a session with Super Sorters last?

Accepted Answer

This will depend on the job, the size of the space and your specific requirements. At Super Sorters we offer a huge range of services tailored to what you require, as well as a variety of different packages to suit the nature and size of the task. 
Most customers prefer to book a package of 6, 12 or 24 hours, split over a number of sessions. These sessions will be tailored to you and your lifestyle, in order to fully transform a space or your home. At minimum, a 3 hour session is needed to achieve results in any project. It generally takes 6 hours to fully transform a room. Once you see the transformation, you may to want to book further sessions, and we can discuss the next steps at the end of your session. Alternatively, Super Sorters can give you virtual advice and support if you are on a tight budget and are happy to do the work yourself after your first session or between sessions. Discounts are available for customers booking 12 or 24 hour packages.
Once we have had an initial consultation, we can discuss how many Super Sorters hours you need to achieve your goal. Contact us to discuss your needs.

Question 7

Do I need to prepare or buy anything before a Super Sorters session?

Accepted Answer

Sometimes customers ask if they need to tidy before a session – no need to tidy as we’ll need to get all the items out anyway. You just need to think about the session ahead and allow yourself to get into the mindset to achieve your vision, let Super Sorters take care of the rest!
If you have booked a Super Sorters organising session, then you will need to have decluttered beforehand. We offer decluttering services prior to organising and are happy to provide this. Let us know at the initial consultation and we can book you in.
We will provide labels for sorting items and other equipment we need. We ask that you have essential cleaning materials to hand so we are able to give any surfaces we are organising a dust or wipe down if required, and in addition that you have rubbish and recycling bags at the ready.
We suggest you only purchase storage items after your Super Sorters decluttering session, as then we will know the quantity of what needs to be organised, saving you time and money. As part of the process, you may even find suitable storage solutions you didn’t even know you had! Super Sorters is happy to provide storage solutions where required, we can discuss this at the initial consultation.

Question 8

What locations do Super Sorters cover?

Accepted Answer

We are based in Surrey and cover Surrey, Berkshire, Hampshire, West Sussex, Oxfordshire, Buckinghamshire and Hertfordshire. 
Super Sorters also offer a virtual decluttering and organising service to anywhere in the world. Contact us to let us know how we can help you.

Question 9

How much do Super Sorters services cost?

Accepted Answer

At Super Sorters we offer a huge range of services tailored to what you require, as well as a variety of different packages to suit the nature and size of the task. We offer a free 30 minute consultation in order understand your requirements and goals. For details of Prices and Packages and discounts please see Services & Prices or contact us to discuss your requirements.

Question 10

Do we have to get rid of my belongings or can we just organise them? Will you make me get rid of anything?

Accepted Answer

Not at all, you are in charge of everything that stays and goes. We will provide gentle support and encouragement to help you make decisions, so you can achieve your vision. We will go through everything with you, and you can decide whether you want to keep, rehome or recycle.

Question 11

What happens to the items I no longer need?

Accepted Answer

Super Sorters are passionate about the environment and sustainability. We work with fantastic local charities who will be able to put your items to great use, whether that be giving them to deserving new homes or selling them in their shops to raise money for worthy causes. Alternatively Super Sorters can advise you on recycling or rehoming the items you no longer need. Super Sorters also offer a selling service – see here for more details.

Question 12

I’m embarrassed and worried about being judged.

Accepted Answer

We are not here to judge anyone, everyone has periods in their life where they don’t know where to start or where to begin. We also understand and respect how difficult it can be letting someone into your home. We offer a non-judgemental, professional and confidential service. Decluttering and organising is our passion and we pride ourselves in helping, encouraging and supporting people to achieve their goals. These principles are at the centre of what we do, hence you can expect friendly support, help and expertise from Super Sorters, with no judgement. If you are feeling overwhelmed, don’t know where to start, or do not have the time to complete a task, then Super Sorters is for you! Every journey begins with a single step – contact us for a free consultation.

Question 13

Are you able to provide storage solutions?

Accepted Answer

Yes, Super Sorters would be happy to advise you on suitable storage solutions and can provide these where required. We can discuss this at our initial consultation or at the end of your first session.

Question 14

Do you offer a cleaning service as well?

Accepted Answer

We will wipe down or dust any surfaces we are organising on to where required, but we do not offer a cleaning service.

Question 15

Are you insured and vetted? Is your service confidential?

Accepted Answer

We can provide DBS check documentation and references on request. Super Sorters is covered by professional indemnity and public liability insurance.
Super Sorters adheres to the Association of Professional Declutterers and Organisers (APDO) code of conduct, which is in line with our own principles, ensuring that your privacy is protected and the service we provide is confidential and discreet.

Question 16

I have young children at home, can I still do a Super Sorters session with them at home?

Accepted Answer

Yes. Here at Super Sorters, we love children and are parents ourselves, so we understand the huge commitment and ability to juggle many plates that this entails. We provide a service specifically for playrooms and children’s rooms as well as busy parents, grandparents and guardians, so we would actively welcome input from your child/children or grandchild/children. Where you need to organise or declutter other spaces, it’s unlikely that you will want, or your child/children will want to be part of the process and to make the most of the session we’d suggest they have some activities for them to enjoy instead. However, if this is not possible, we offer flexibility in the services we provide. We are happy to come when your child/children are home and can discuss this with you at your initial consultation. Contact us to find out how we can help you.

Question 17

Are there tasks that professional organisers and declutterers cannot undertake?

Accepted Answer

Please refer to our Terms and conditions for what to expect and a description of the service we offer.
We cannot:
·       work in any space if it is not deemed safe.
·       undertake tasks that would risk our health and safety.
·       take things to the local recycling centre on your behalf, as we are not licensed waste carriers.
·       lift or carry heavy objects.
 We do not:
·       assemble or disassemble furniture.
·       offer a cleaning service, but we will wipe down or dust any surfaces we are organising on to where required.

Question 18

Your service is exactly what I need, how do I book Super Sorters?

Accepted Answer

We are looking forward to helping you! Every journey begins with a single step – contact us for a free consultation.

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Frequently asked questions